This Privacy Policy applies to SustainGroup and all of its subsidiaries — including SustainSolar, SustainPower, and SustainAssets. We provide modular, containerised clean energy systems across Africa. In doing so, we may process personal data of clients, partners, suppliers, and users of our website.
We may collect and process the following types of personal information:
Name, email, phone number, and contact details
ID number or company registration details
Address (physical, postal, or digital)
Employment or financial information
Interaction history with our team or website
Any correspondence shared with us
We may also collect usage data via cookies or analytics tools when you browse our website.
We collect your information for purposes including:
Processing orders, invoices, and transactions
Sending newsletters or promotional updates (with consent)
Responding to inquiries or providing customer support
Fulfilling legal or contractual obligations
Improving our products, services, and customer experience
We only process your information if it is necessary, relevant, and used for the purpose you agreed to.
We implement strong technical and organizational measures to keep your personal information secure. This includes:
Limiting access to data to authorised personnel
Secure cloud and server environments
Ongoing staff training on data privacy and security
Agreements with third-party service providers to ensure compliance with our standards
We regularly review our systems to guard against unauthorised access, loss, or misuse of your information.
We may share your personal information with:
Subsidiaries or joint venture companies within SustainGroup
Approved suppliers or service providers helping us deliver services to you
Legal authorities or regulatory bodies when required by law
We never sell your information, and any third-party access is governed by strict confidentiality and data protection agreements.
You have the right to:
Access your personal data we hold
Request corrections or updates
Object to the processing of your information
Request deletion of your data (where legally applicable)
To exercise these rights, please contact our Information Officer.
We may transfer your information outside of South Africa only if:
The destination offers an adequate level of data protection
You have given consent
It is necessary to fulfill a contract with you or a third party on your behalf
We retain your personal data only as long as necessary to fulfill our purposes or as required by law. Once that period ends, data is securely destroyed or anonymised.
For questions, complaints, or to exercise your data rights, please contact:
Information Officer
Tobias Hobbach
+27 (0)21 204 1881
th@sustaingroup.energy
Deputy Information Officer
Winston Latham
wl@sustaingroup.energy
We review this Privacy Policy annually and may update it from time to time. The latest version will always be available on our website.